Dialpad review: pricing, features and setup
Dialpad is an AI-powered communications platform for calls, meetings, messaging and contact centres. It is known for live transcription, AI call summaries and clean apps.
Key features
- AI transcription and call summaries
- Business phone (Dialpad Connect)
- Video meetings
- Contact-centre and sales tools
- AI agents for voice and chat
- Google Workspace and Microsoft 365 integrations
Plans and pricing
| Entry price | Checked | Source |
|---|---|---|
| See current pricing See current pricing on Dialpad's site | 11 October 2026 | Official pricing page |
Prices, taxes and promotions change often and can differ by country, billing term and plan size. Always check current pricing on the official page before you buy.
How to set up Dialpad: step by step
- Start a trial or request a demo on the official Dialpad website and choose a plan.
- Pick a new local or toll-free number, or request a port of your existing number.
- Add your users, then install the desktop and mobile apps (or connect desk phones).
- Set business hours, voicemail greetings and an auto attendant or call routing.
- Register an emergency address for each user and make test calls.
- Cancel your old phone service only after the number port completes.
What we like
- Strong AI features built in
- Modern, easy desktop and mobile apps
- One platform for phone, sales and support teams
- Free trial available
Things to check before you buy
- Pricing differs by product (Connect, Support, Sell)
- AI agents use a separate credit-based model
- Check current pricing for your team size
Our editorial score: 9.0 / 10
| Criterion | Score |
|---|---|
| Features | 5 / 5 |
| Value | 4 / 5 |
| Ease | 5 / 5 |
| Support | 4 / 5 |
| Integrations | 4 / 5 |
This is our editors' assessment using our published rating method, based on official information. It is not a user review.
Official links
- Website: www.dialpad.com
- Pricing: official pricing page
- Apps: App Store · Google Play (store search; install the app published by Dialpad)
Frequently asked questions
How much does Dialpad cost?
We could not confirm a public price on 11 October 2026. See current pricing on Dialpad's site.
Does Dialpad have a free trial?
Yes. Dialpad's official site offered a free trial or free access when we checked on 11 October 2026.
Who is Dialpad best for?
Software-led teams that want AI on every call. Dialpad is an AI-powered communications platform for calls, meetings, messaging and contact centres.
What are the main features of Dialpad?
Key features include: AI transcription and call summaries; Business phone (Dialpad Connect); Video meetings; Contact-centre and sales tools; AI agents for voice and chat.
What are good alternatives to Dialpad?
Popular alternatives include RingCentral, Aircall, Zoom Phone.
Can I keep my number if I switch to Dialpad?
In most cases, yes. Business VoIP providers can usually port local and toll-free numbers. Keep your old service active until the port completes.
Alternatives to Dialpad
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